Troubleshooting

for HDL-GXW series

Troubleshooting

Please refer to this section if you should face any trouble using this product.

Problems booting up this product


	>	When power supply of this product is turned on, the [STATUS] LED flashes red and the buzzer sounds three times "beep, beep, beep".

	>	When connecting an eSATA hard disk and turned on the power supply, the [STATUS] LED flashes red, the [eSATA] LED flashes orange and the buzzer does not stop sounding.

	>	When booting up this product, the [STATUS] LED continues to flash red.

Problems setting up (when connecting this product to network)


	>	When Mac and Windows computers are used in the same environment, on which computer should the setup be executed?

	>	When you do not know whether or not DHCP server exists in your present network environment.

	>	(Windows) This product is not detected by [Magical Finder]

	>	Although DHCP server exists, the [STATUS] LED flashes red.

	>	(Mac OS) This product is directly connected but the setup screen for this product is not displayed.

	>	The [STATUS] LED flashes red when the computer and the HDL-GXW are directly connected.

	>	Changing the [HDL-GXW Name].

	>	The [ACT/LINK] LED is not illuminated or flashing.

	>	Unknown IP address of computer.

Problems accessing to this product


	>	(Windows) [HDL-GXW] is not found by [Search for Computers]

	>	(Mac OS) [HDL-GXW] is not found or can not be connected.

	>	Not sure which port number to assign when permitting access to the HDL-GXW Series using Firewall software.

	>	There are unfamiliar folders or files when accessing this product from Windows.

	>	An error message is displayed when logging on to a user shared folder from a Windows XP computer.

	>	When opening the [HDL-GXW] icon or a shared folder, the error message "No access right" is displayed or a dialogue window for entering user name and password comes up.

	>	When deleting in Windows a file copied from Mac OS (regardless of the version) it becomes impossible to save the file to the shared folder of this product from Mac OS.

	>	(Windows) Is there a method for accessing to this product without searching the HDL-GXW every time? Not sure how to assign the network drive.

	>	There is a computer that can not access to HDL-GXW (When other computers are already accessing HDL-GXW.)

	>	Is there any limitation on the number of computers that can be connected to this product via network?

Problems relating to the setup screen


	>	(Windows) The setup screen is not displayed after this product is connected to the network.

	>	(Mac OS) The setup screen is not displayed after this product is connected to the network.

	>	Some items on the setup screen are only partially displayed.

	>	Problems entering text on the setup screen. (Restrictions of characters that can be entered in the setup screen).

	>	Setup screen is not displayed due to failed password authentication.

	>	Password for logging on in the setup screen unknown.

	>	The following messages are displayed. "The information file can not be read." "The temporary file can not be deleted."etc

Problems using this product for mirroring


	>	When power supply is turned on, the [STATUS] and [eSATA] LEDs continue to flash and the buzzer does not stop sounding.

IP address of this product


	>	Forgetting the IP address set up for this product Finding out the IP address set up for this product.

Saving files


	>	Problems setting up attributes such as "Read only" or "readable/writable" for a file saved on this product.

	>	Restrictions on file name or folder name.

	>	(Windows Me/98 only) When attempting to copy 4GB or 2GB files Windows hangs up.

	>	Are deleted files placed temporarily in the "Trash Box"?

	>	Is there a limitation on file size when a file is copied to a shared folder?

Indicator LEDs


	>	The [STATUS] LED flashes red.

	>	(Mac OS) The [STATUS] LED flashes red when the computer and the HDL-GXW are directly connected

	>	The [ACT/LINK] LED is not illuminated or flashing.

Backup function


	>	Time required for backup.

	>	Is only the updated data backed up when executing backup with the schedule setup?

	>	Backup log mail is not transmitted with backup setup.

	>	Error log was displayed in backup log.

	>	Is it possible to hide the backup data?

Built-in and additional hard disks


	>	Compatible hard disks for connecting with this product.

	>	Are there any restrictions on formatting additional hard disk drive?

	>	Accessing data stored on additional hard disks specifically formatted, when this product is out of order.

	>	Is there a Defrag function?

	>	The HDC-UXW series is not recognized when connected to the [eSATA port].

Time server


	>	Problems synchronizing with time server.

MS domain


	>	Problem participating in a domain.

	>	Shared files become inaccessible when switching to domain mode AppleShare network file sharing service or FTP service can not be selected when creating or changing a shared file in domain mode.

Network setup on computer


	>	Unknown IP address of computer.

	>	Unknown [Workgroup Name] of Windows computer.

	>	(Windows XP/2000) The [Local Area Connection] icon is marked with an "X".