(*)FAQ

Error has happened during backup
Error has happened during restore1
Error has happened during restore2
Cannot change backup mode
Cannot set schedule
After changing backup target file, automatic backup did not start immediately
Log was not saved
Don't want EasySaver4 to start when auto backup media is inserted
Auto backup media cannot be opened from 'My Computer'
Note when B's CLiP is in use
When name of backup target is changed, backup cannot proceed
Email cannot be sent
Network drive in backup destination cannot be used


[*]Error happened during backup

Other applications are using backup target file is possible
When backing up, all applications using backup target file should all be terminated.

In part of the application, as file is in use by other applications file cannot be read, and is in a locked state, backing up these files cannot be done.
Folder that contains file being used by an application when trying to backup, those files can be skipped.
For details, please refer to here.? 'backup if file cannot be done, skip and continue'


[*]Error happened during restore1

Other applications may be using restore target file is possible.
When restoring, application using backup target file should all be terminated.

Files in use by appications, or files used by current applications cannot be deleted or overwritten.
Folder containing file used by application to restore, those files can be skipped.
For details please see here.? 'Files that cannot be restored skip and continue'


[*]Error happened during restore2

If the same file name already exists in restore destination, in overwrite confimation dialogue box, choose 'overwrite all files', 'access denied' error may happen.

In this situation, do not click 'overwrite all files', first click 'Yes'tocontinue.


[*]Cannot change backup mode

Backup mode cannot be changed after backup has been executed.


[*]Cannot set schedule

In backup job of auto backup media, schedule cannot be set.


[*]After changing backup target file, automatic backup did not start immediately

according to features of automatic backup function.
Some application may change more than one file in the folder together. When that happens, to prevent frequent backup due to this function it will standby for a certain length of time(about 30 seconds) after file change is detected then start backup.


[*]Log is not saved

Function to record system event log on event log is not available to restricted user accounts.


[*]When inserting auto backup media, I don't want EasySaver4 to start

Please hold Shift key and insert auto backup media.
When holding down Shift key, EasySaver4's auto start function will be cancelled temporarily.


[*]Auto backup media cannot be opened from 'My Computer'

Depending on type of media used, sometimes in 'My Computer', even if you double click auto backup media icon it may still not open.

If that happens, right click on icon and click on 'Open' in the menu.


[*]Note when using B's CLiP

If using B's CLiP to format DVD-RW/+RW,CD-RW media that has been formatted before, use B's Recorder GOLD or B's Erase to enforce standard delete, then reformat with B's CLiP.


[*]When backup target name is changed, backup cannot be completed

When doing differential backup, when name of folder/file of backup target is changed, during next backup, the folder/file is considered as delete item, and cannot be backed up.


[*]Email cannot be sent

Please check all settings are correct.
It is possible that your email server does not provide such function.


[*]Network drive cannot be used in backup destination

Drive wording cannot be alloted to network drive.
To use network drive as backup destination, please allot drive working to network drive.